FAQ

I purchased a ticket for the Melbourne Esports Open 2020. Is my ticket valid for 2021?

Yes. Any ticket purchased for the Melbourne Esports Open 2020, including IEM Arena tickets, will be valid for the 2021 edition of the event.

Can I get a ticket refund if I already know that I can’t make it to the new 2021 dates?

Yes, if you cannot attend the rescheduled event, please contact Ticketek here to arrange a refund.

Do I need to decide now? When is the latest that I can still get a refund for my 2020 ticket?

All requests for refunds should be submitted no later than 23:59pm on 26 May 2020.

What is happening with the Melbourne Esports Open?

The Melbourne Esports Open will not take place in 2020, and will return on August 21-22, 2021

What is happening with IEM Melbourne?

Intel Extreme Masters Melbourne will not take place in 2020, and will return to the Melbourne Esports Open on August 21-22, 2021

Will MEO feature the same tournaments next year?

The Intel Extreme Masters will return to MEO in 2021, for all other future tournament announcements, please stay tuned to the Melbourne Esports Open on social media.

Are IEM and MEO next year at the same event?

Yes, IEM will be returning to the Melbourne Esports Open in 2021.

Who do I speak to about the rescheduling of the 2020 festival?

Ticketek are contacting all ticket holders via email with important ticketing information. Ticket holders are encouraged to hold on to their tickets as they will be valid for the new 2021 dates.

With the rescheduled dates, will we still get the same seats?

All ticket purchasers will receive an email from Ticketek outlining the important ticketing information.

My 2020 ticket included a goodie bag, what happens to that?

You will get a Goodie Bag at IEM Melbourne 2021!